Saturday, July 22, 2017

Starbucks

Starbucks The Unfriendly Coffeehouse

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Apr 1, 2011 - Starbucks is an international trademark for caffeine and related products. Unfortunately, I've never had the pleasure of enjoying a caramel frappucino within the Starbucks store because the cashiers and people working there have been unfriendly. At least in the parts of North Carolina that I've visited. I also know that a drink's taste is supposed to vary depending on who has made it but it should still maintain the same general flavor; and there have been some baristas who have completely ignored what I wanted in my drink to substitute what they thought would work better. All in all, very disrespectful.

I used to be a barista at a Caribou Coffee and it was always our enforced policy to make someone's day a little better by becoming genuinely interested in the people that came in every day; not serve them something sloppy and ignore them. I've noticed that some Starbucks around NC have hired burnt out teenagers or boomerang adults who really couldn't care less about the quality of their service; which baffles me because as a former barista, the nicer I was, the better tip I received. Plus I really got to know and befriend some of our customers which broke the barrier of the server/customer relationship.

I don't expect a friendship with any of the people who work at Starbucks but I would appreciate a little respect. I make it a point never to go anywhere mad and never to take it out on someone who I don't know; particularly someone who is doing their jobs; but as a customer, I do have expectations of how my order should be handled and there's only so many times a mistake can be made before it isn't a mistake anymore.

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User Comments (11)

ARIEL CANABE
Jan 31, 2014 3:10 am Detail View
ARIEL CANABE said: STORE MANAGER NG SM SAN LAZARO PHIL NA PANGALAN AY SONNY ALVAREZ AY BASTOS AT MAPANGLAIT NG CUSTOMER. HINDI RIN MASARAP ANG PAG GAWA NG MOCA CAFFE NG MGA BARISTA. AT LAHAT NGT BARISTA AY DI MARUNONG GUMALANG SA CUSTOMER GAYA KO UMAASA AKO PARURUSAHAN ANG EMPLEYADO ITO AT PAGALITAN SA MALI NYA PAG UUGALI
Aug 26, 9:28 am
CoffeeBean replied to ARIEL CANABE : WALA NAMANG MOCHA CAFFE SA STARBUCKS. MAS MAGANDA KUNG AYUSIN MO DIN UGALI MO AT MAKITUNGO KA NG MAAYOS SA KAPWA MO PARA RESPETUHIN KA DIN. MAG 3-1 coffee ka nlng.
Yoda
Dec 2, 2012 3:29 pm Detail View
Yoda said: There are many locations in the Greensboro and Winston areas I will not go to they either have undertrained staff or the college coed working has a bit of an attitude this really pisses me off too. I give nothing but respect to the staff i just expect the same most of the time if they dont get the drink right I let it go it does not ruin my day ..... but acting shitty to customers will not be tolerated.
Kitten
Jun 19, 2012 1:03 am Detail View
Kitten said: It's like any chain, it depends on which store you go into. The one by my house is amazing, people learn your names and one of the baristas has my friend's regular order memorized.
Babo
Jan 25, 2012 12:30 am Detail View
Babo said: I've been in Starbucks all over the country and never ran into the "unfriendliness" you speak of! It sounds as if you may be the problem not them! That's what I'm getting here!
Stan
Dec 25, 2011 1:55 pm Detail View
Stan said: Yeah, you're right, Starbucks is over priced. But when you consider how much they give away for free. If you sit in the cafe long enough you'll see the baristas handing out free stuff constatnly: drinks that were made by mistake, drinks that were made before the customer changed their mind, samples, recovery certificates, drinks for friends, etc; and there's always a sale going on like a two-for one deal. If you take the time get to know the baristas they'll usually help you find great deals and will make sure you leave happy.
Jon Lee
Dec 25, 2011 1:49 pm Detail View
Jon Lee said: Starbucks baristas make mistakes like everyone else, but most of the times that I've seen dissatisfied customers I noticed that it was actually the customer's fault. ("The customer is always right" is a POLICY not a FACT.) I've seen so many customers rush through their orders and then get upset when they didn't get what they wanted when in fact it's EXACTLY what they ordered; they just didn't take them time to say it correctly.
Mrs.B
May 18, 2011 11:34 am Detail View
Mrs.B said: What the heck are you talking about Starbucks has the friendliest employees ever, at least they speak English unlike dunkin donuts where NO ONE speaks nor understands English
Mel
May 18, 2011 11:33 am Detail View
Mel said: Starbucks is over priced but the service is still good
User3335
May 18, 2011 11:33 am Detail View
User3335 said: Actually they no longer make you pay the $10, but have fun trying to find a seat
Ben
Apr 2, 2011 7:23 pm Detail View
Ben said: I love Starbucks, you can sit work and before you know it you have spend $50 plus $10 for internet!

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Starbucks

Starbucks is an international coffee chain based in Seattle, Washington. 17,009 stores in 50 countries makes Starbucks the largest coffeehouse company in the world. There are over 11,000 coffeehouses in the United States, over 1,000 in Canada, over 700 in the United Kingdom, and over 100 in the Philippines.

URL: www.starbucks.com

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